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Salesforce records every stage change on an Opportunity and every update on a Case, but not the hours your team spent getting there. WebWork tracks time on the Accounts, Opportunities and Cases your team already works in, and it is the only time tracker that records those hours on the Salesforce record itself. Managers see effort per Account, Opportunity and Case without opening a second tool, while your team keeps using Salesforce the same way.
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Teams looking for time tracking with Salesforce usually start by checking what the CRM already covers. Sales Cloud and Service Cloud keep a full activity history including stage changes, logged calls, emails, Case comments and owner changes. What none of it captures is worked hours. There is no field on an Opportunity or a Case that holds hours worked. Salesforce does have TimeSheet and TimeSheetEntry objects, but they belong to Field Service and Workforce Engagement. For everyone on Sales Cloud or Service Cloud, the hours have to be recorded somewhere else.
Time tracked in WebWork is recorded in Salesforce on the Opportunity or Case it belongs to. Not in a linked app, not in an export, but on the record itself, where the account owner or support manager already looks. That means a manager can open an Account and see the hours behind every Opportunity and Case under it without leaving Salesforce. No other external time tracker records hours onto the Salesforce record.
Connecting the two tools recreates your Salesforce structure inside WebWork, so your team can track time in Salesforce records without rebuilding a single project by hand.
Each Account imports as a WebWork project, and the Opportunities under it import as tasks, with every Opportunity Stage shown as a column on the board. Salesforce Tasks import as WebWork tasks under the owner’s Account project, and custom objects can be imported when you need them.
Cases import as tasks with each Case Status as a board column, and they update and close in Salesforce as the work is finished. Opportunities and other records are never altered.
Hours tracked in WebWork are recorded in Salesforce on the Opportunity or Case they belong to. WebWork is the only time tracker that records tracked hours onto the Salesforce record itself.
Members import straight from Salesforce instead of being added one at a time. Anyone already in WebWork under the same email address is matched rather than duplicated.
Auto-sync allows syncing of projects, members, and tasks. It also allows you to enable importing Salesforce to-dos, tracked time from WebWork, and two-way sync.
Enabling the integration opens a Salesforce permission window where you need to give permission. The integration is available on Salesforce Enterprise edition and higher.
WebWork records the hours where the work is already organised, against the Account, Opportunity or Case they belong to.
Time tracked against an Opportunity or Case is filed under its Account automatically, so the timesheet is built by the time billing comes round.
Screenshots are captured while the timer runs, at a frequency you set, with privacy blurring available per project or contract.
Each session carries an activity level built from mouse clicks, scrolls and keystrokes, plus the apps and websites in use.
Pipeline reporting shows which Opportunities closed and at what value, but not how many hours went into each one, which makes cost per won deal guesswork. A time tracker for Salesforce that records hours on the Opportunity gives revenue ops the cost side of the same record.
Two Cases can close on the same SLA while one took forty minutes and the other took six hours. Tracking time against each Case shows which accounts, issue types and reps absorb the most support hours, and the Case updates and closes in Salesforce as the work is done.
When the same Account is sold to and delivered against, the margin question is what delivery cost compared with what was quoted. Hours recorded per Account go straight into project budgeting, with alerts before an engagement runs past its estimate.
Go to Integrations > Salesforce > Enable.
Give WebWork permission to access your Salesforce account in the window that opens.
Import the members, Accounts and records you want to track, then start tracking.
Salesforce tells you what an Account is worth but a time tracking integration with Salesforce tells you what it costs to serve.
Invoices generated from verified billable hours, with rates set per member, project or contract
Screenshots and activity records attached to the hours, so a disputed line has evidence behind it
Billable and non-billable time separated automatically, so pre-sales effort on an Opportunity doesn’t get billed as delivery
I use WebWork Time Tracker to monitor user activity and activity levels, which helps me follow up on developments. I like its work tracking and idle time features.
I use WebWork Time Tracker to calculate shift hours and print monthly reports. It has an easy click-in feature for starting time tracking, ensures accuracy, and offers a fast, efficient interface.
WebWork integrates with the tools your team already uses, including tools for communication, accounting, project management, finances, and more.
Voted Top Time Tracking Software of 2026
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