Frequently Asked Questions About WebWork

What is WebWork?

What is a time tracker?

A time tracker is a tool that records work hours and shows how time is spent across tasks, projects, and activities. While basic trackers only measure start and stop times, a professional time tracker like WebWork goes further—it combines automated tracking with AI-powered insights, smart monitoring, and workforce management. With a time tracker, businesses can ensure accurate timesheets, improve accountability, detect inefficiencies, and connect work hours directly to payroll and reporting.

Is time tracking effective?

Tracking your employees’ time is one of the most effective strategies for improving their performance. By taking advantage of time tracking, you can see where your staff spend their time. This will help you detect and eliminate distractions, as well as allocate your team’s work hours more effectively.

Can I hide WebWork from my staff?

No, WebWork cannot be hidden and is not spyware. It is a professional workforce management tool intended for use on company-owned devices, where employees are expected to use it as part of their work environment. For smoother operation, WebWork also offers a Silent Time Tracker, which runs in the background without interrupting the user’s workflow. The Silent Tracker remains visible in system processes and is designed for seamless, distraction-free time tracking on company computers.

What industries is WebWork most suited to?

WebWork is widely used across industries where accurate time tracking, productivity monitoring, and workforce management are critical. It is especially valuable for software development, digital marketing, design, education, healthcare, e-commerce, logistics, outsourcing, and BPO companies. Whether teams are fully remote, hybrid, or in-office, WebWork provides the tools to manage projects, monitor performance, and connect work hours directly to payroll with ease.

Can WebWork track my team’s breaks?

Yes. WebWork automatically detects idle time and prompts employees to confirm whether it should be logged as a break. Employees can also start and end breaks manually by clicking the break icon in their tracker. Learn more on our Break Tracking page.

Can I view my team’s tracked time in a timesheet?

Yes, WebWork displays your team’s tracked hours in individual timesheets for each workspace member. To view these timesheets, go to Timesheets > View & Edit Timesheets.

Can I approve a timesheet before using it to pay my staff?

Yes, if you’re a Plus or Premium subscriber of WebWork, you can enable timesheet approvals to review employee timesheets before using them to make or receive payments. Learn more about Timesheets and Approvals.

What reports does WebWork offer?

Can I schedule WebWork reports to be sent to my email?

Yes, if you’re a Plus or Premium member, you can schedule most reports and receive them periodically by email. Look for the Schedule report button in each report.

Is WebWork free?

What can I access during WebWork’s 14-day free trial?

WebWork’s 14-day free trial offers access to all of the tracker’s features with no limitations.

Do I need a credit card to access WebWork’s 14-day free trial?

No, you can get started with WebWork’s 14-day free trial without a credit card—you only need to create an account.

Which pricing plan is right for my team?

If you’re unsure which pricing plan is correct for your team, book a demo with our sales team or take advantage of our 14-day free trial and try all plans for free to see which one fits your company's needs best.

Is WebWork AI available on all of the tracker’s plans?

Yes, WebWork AI is available on all plans with a different number of credits on each. The Pro plan gives you 10 credits per month, the Plus plan—25 credits per month, and the Premium plan—50 credits per month. Each credit equals a message you send to the AI.

How can I get access to enterprise features like White Label and SSO?

Enterprise features such as White Label and Single Sign-On (SSO) are available exclusively on the Premium plan.

What payment methods can I use to purchase a WebWork subscription?

You can purchase your WebWork subscription using a bank card or PayPal. The bank cards we accept are Visa, Mastercard, Amex, Discover, and other cards accepted by the payment systems we support.

Does WebWork offer refunds?

Purchases of monthly and yearly subscriptions are eligible for a refund within 15 days and 30 days of the purchase date, respectively. Your WebWork balance is eligible for a refund within 30 days of the date of the top-up. WebWork doesn’t offer refunds for any unused subscription periods.

Do my team members need to create WebWork accounts to track time?

In most cases, yes. Team members need a WebWork account, which they can create easily by following your invitation link. They don’t need to sign up independently beforehand. However, if you are tracking company-owned devices, WebWork can be installed and used without creating individual employee accounts. In this setup, time and activity are tracked at the device level rather than the user account level.

What features does WebWork offer?

What kind of activity monitoring does WebWork provide?

Does WebWork log what keys my employees press on their computers?

No. WebWork only keeps track of how frequently your employees use their keyboard, mouse, and scroll wheel and calculates activity levels based on that. It cannot log specific inputs or record sensitive info like passwords.

Does WebWork offer IP address whitelisting?

Yes, you can add whitelisted IP addresses in Settings > Tracker > Security.

Can I manage my team’s tasks and projects on WebWork?

Yes, WebWork offers a powerful Project and Task Management functionality. You can create unlimited projects, tasks, and subtasks, set deadlines, priority level, attach files, and more.

Does WebWork offer single sign-on (SSO)?

Yes, you can enable single sign-on on our Plus and Premium plans. Learn more about SSO in our Help Center.

Can WebWork take periodic screenshots of my team’s screens?

Yes. WebWork can take up to 10 screenshots in a 10-minute interval. On the Pro plan, you can get up to 3 screenshots per 10 minutes, while on the Plus and Premium plans, you get up to 10 screenshots.

Will WebWork take screenshots of all of my team’s screens if they have more than one?

Yes, WebWork will capture all of your team’s monitors by default. The Workspace Owner and Executive Managers can enable your staff to select which monitors to track in Settings > Tracker > Desktop Software.

How can I create a break policy?

You can create break policies for your WebWork workspace members to choose from in Settings > Break. Check out our How to Create Break Policies help center article to learn more.

How can I create a leave policy?

You can create leave policies for your workspace in Settings > Leave. Check out our How to Create Leave Policies help center article to learn more.

Which use cases is WebWork best suited for?

WebWork is designed for businesses that need more than a simple timer. It is best suited for in-office, hybrid, and fully remote teams that require accurate time tracking, productivity monitoring, and end-to-end workforce management. Companies use WebWork for managing projects and tasks, tracking attendance and shifts, automating payroll, and monitoring productivity across distributed teams. It is also widely adopted in industries like software development, digital marketing, design, e-commerce, customer support, and outsourcing, where accountability and efficiency are critical. Learn more on our Use Cases page.

What is WebWork AI and how does it help my team?

WebWork AI is your agentic productivity assistant built directly into the tracker. It doesn’t just report data—it analyzes it, interprets patterns, and can take action to help optimize your team’s performance. Instead of manually digging through reports, you can ask WebWork AI about productivity, workloads, or efficiency, and get instant, actionable answers. It detects issues such as low activity, overwork, or unusual behavior and proactively suggests improvements. Beyond insights, WebWork AI can set alerts, recommend workload adjustments, and help automate routine management tasks —reducing manual oversight while keeping your team supported.

How can I pay my staff on WebWork?

WebWork provides an end-to-end payroll solution through the Payments & Payroll add-on. It automatically calculates payroll based on tracked hours, hourly rates, fixed salaries, or bonuses, and allows you to pay staff directly inside WebWork. The add-on is included in the Plus and Premium plans and can also be added to the Pro plan at $1.5 per user/month.

What payment methods are supported in WebWork?

You can process payments directly from WebWork using gateways such as PayPal, Stripe (bank card), Bitwage, and Wise. WebWork also integrates with payroll systems like Xero, Remote, and Deel, giving you the flexibility to manage payouts globally.

Does WebWork automate payroll?

Can I generate and send invoices in WebWork?

Yes. WebWork includes an Invoicing feature that lets you create, customize, and send invoices based on tracked time or project rates. Invoices can be exported or shared with clients directly from the platform. You can even add a payment button to invoices to make it easier for your clients to pay you.

Where is WebWork Time Tracker available around the world?

WebWork Time Tracker is available all across the globe.

What operating systems does WebWork Time Tracker support?

WebWork’s desktop app supports Windows, macOS, and Linux operating systems. WebWork’s mobile app supports Android and iOS operating systems.

Can I use WebWork only on the web?

Yes, you and your staff can use WebWork on the web as well. However, the Web Tracker can only track time and doesn’t offer standout features like app and website usage tracking and screenshot monitoring. To use the monitoring features, your team members need to track time on the Desktop Time Tracker App.

Is my team’s data secure with WebWork?

Where does WebWork store my team’s data?

We store your team’s screenshots in an Amazon S3 cloud server, while the rest of your data is stored in our dedicated servers in Germany.

How long will WebWork store my team’s data?

Screenshots are stored for 3 months on the Pro plan and 1 year on Plus and Premium. Chat history is stored fully on Plus and Premium plans, and of the last 30 days on the Pro plan. App & website usage data is stored for 1 year on all plans.

Are payments on webwork-tracker.com secure?

Yes, we use the industry’s most secure payment gateways such as PayPal and Stripe to process payments on webwork-tracker.com.

Is WebWork GDPR-compliant?

Yes, WebWork is fully GDPR compliant. To learn more about how to request the deletion of your data, check out our GDPR Compliance page.

Is WebWork HIPAA-compliant?

Yes. WebWork is fully HIPAA compliant. This means it meets the strict standards required for protecting sensitive health information (PHI), ensuring secure handling, storage, and access control for organizations in healthcare and related industries.

Is WebWork CCPA-compliant?

Yes. WebWork complies with the California Consumer Privacy Act (CCPA), giving California residents the right to know what personal data is collected, request access, and ask for deletion of their information.

Can I permanently delete my team’s data?

Yes, contact our support team to request the deletion of your data.

What tools does WebWork integrate with?

WebWork integrates with a wide range of tools across project management, communication, development, and finance/payroll. These include platforms such as Asana, Jira, ClickUp, Trello, Slack, GitHub, Bitbucket, Azure DevOps, Zoho, Wrike, Notion, Teamwork, Todoist, Xero, PayPal, Stripe, Wise, Payoneer, Deel, Remote, Bitwage, and Gusto —with more being added regularly. For the complete and up-to-date list, visit our integrations page.

Can I set up automations using WebWork?

Yes, you can set up thousands of automations with WebWork through Zapier.

Why are my team’s screenshots dark on Linux?

If your team’s screenshots are dark on Linux, they will need to switch their window servers or install a third-party screenshot utility. Check out our How to Fix Black Screenshots on Linux help center article to learn more.

Why are my team’s activity levels not recorded on macOS?

If your team’s activity levels aren’t being recorded on macOS, they have likely not granted access to all the permissions WebWork requires in their PC’s settings. Check out our MacOS Permissions for WebWork Desktop Tracker help center article to learn more.

Can I continue tracking time if my internet goes out and I’m offline?

Yes, if the tracker was started when there was an internet connection, it will continue tracking when the connection goes out. All of your tracked data will be saved and synced once you establish a network connection again.

If my PC shuts down unexpectedly, will my tracked hours still be there?

Yes, your tracked data will be saved if your device shuts down unexpectedly. Please note that it is possible that sometimes a small period of your activity may not be saved correctly.

Do I really need to track employee time?

Yes, time tracking is essential for modern businesses. It ensures accurate payroll (preventing 2-7% typical time theft losses), provides data for project profitability analysis, helps meet labor law compliance requirements, and identifies workflow inefficiencies. For service businesses, it's critical for client billing accuracy. Even salaried employees benefit from tracking to prevent burnout and ensure fair workload distribution.

Is time tracking legal in the workplace?

Yes, workplace time tracking is legal and often required by law. The US Fair Labor Standards Act mandates accurate time records for non-exempt employees. The EU Working Time Directive requires tracking to ensure maximum work hours aren't exceeded. Key legal requirements: inform employees about tracking methods, obtain consent where required, track only during work hours, and comply with privacy laws (GDPR, CCPA, HIPAA where applicable).

Does time tracking erode trust between managers and employees?

If implemented transparently, then no. Time tracking can actually build trust by creating objective performance data, eliminating favoritism perceptions, and ensuring fair compensation. Studies show 78% of employees prefer data-based evaluations over subjective reviews. The key is positioning tracking as a tool for fairness and protection, not surveillance, and giving employees access to their own data.

Isn't time tracking just another form of micromanagement?

Time tracking with WebWork is about data insights, not micromanagement. It shifts focus from watching employees to measuring outcomes, identifies systemic issues rather than individual failures, and provides employees with self-management tools. Effective tracking shows what gets done, not every mouse click.

Isn’t time tracking like spying on employees?

No. When implemented transparently and responsibly, time tracking is a management tool, not surveillance. Employees should always be informed, and the focus should be on productivity, accountability, and well-being—not micromanagement.

How can time tracking be a positive experience for employees?

Time tracking benefits employees by guaranteeing payment for all hours worked, providing evidence for raise negotiations, protecting against unpaid overtime, documenting achievements for performance reviews, identifying and preventing burnout, and creating transparency in workload distribution. When employees own their time data, it becomes a tool for career advancement, not just employer oversight.

What is the difference between time tracking and attendance tracking?

Attendance tracking records when employees arrive and leave (clock in/out times), while time tracking monitors actual work performed during those hours. Attendance shows presence; time tracking shows productivity. Modern solutions like WebWork combine both—tracking attendance for compliance and scheduling, while monitoring time for project costing, billing, and productivity analysis.

What is the difference between time tracking and timesheet software?

Time tracking software automatically records work hours in real time as activities happen, capturing exact durations and idle time. Timesheet software typically requires manual entry after work is completed, relying on memory. Modern platforms like WebWork combine both—automatic tracking for accuracy with timesheet editing and approval workflows for flexibility and compliance.

What is buddy punching and how can time tracking prevent it?

Buddy punching occurs when one employee clocks in/out for an absent colleague. Time tracking prevents this through biometric verification, GPS location confirmation for mobile workers, computer-based tracking that requires actual activity and IP address restrictions. These methods ensure only the actual employee can record their time.

Why is PTO (Paid Time Off) tracking important?

PTO tracking ensures legal compliance with mandated leave requirements, prevents scheduling conflicts and understaffing, accurately calculates accruals and balances, reduces payroll errors and disputes, and helps identify burnout risks when PTO isn't taken. Proper PTO tracking also improves employee satisfaction by guaranteeing earned time off is honored and documented.