AI-Powered Performance Analysis and More
Call center work means constant context switching — between tickets, calls, CRM tools like Zendesk or Salesforce, and communication apps like Slack or Teams. WebWork AI goes beyond simple tracking by analyzing these patterns in real time. It highlights when agents are spending too long in after-call work, switching excessively between tools, or showing unusual drops in activity.
AI summaries turn complex productivity data into clear insights: who’s struggling with workload balance, which shifts face performance dips, and how team efficiency trends over time. Managers can act immediately, while agents get personalized feedback to stay focused and consistent. And with WebWork AI as your 24/7 performance consultant, you can even ask direct questions — from “Which agents are overburdened?” to “How is productivity trending this week?”
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