Call Center Time Tracking Software

Track more than just hours—monitor agent productivity, schedule adherence, and auxiliary time across your call center operations. Whether managing 10 agents or 1000, on-site or remote, WebWork provides the visibility supervisors need to optimize performance and maintain service levels.

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Track call center agent work hours in real time with call center time tracking software

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Why Customer Support and Call Centers Choose WebWork

Thousands of customer support and call centers choose WebWork to streamline operations. The main reason is that our call center time tracking software provides a transparent approach to call center time management, boosting both individual and overall team performance.

Productivity & Focus

See exactly how time is spent and optimize team performance with AI-powered productivity insights. Track apps, websites, and activity levels to identify patterns, prevent burnout, and keep agents focused on delivering the best customer experience.

Monitor call center agent productivity and focus with real-time time tracking software

Team Visibility

Get clear visibility into who’s working, when, and on what. WebWork makes it easy to manage remote or on-site agents, track attendance, and align everyone around performance goals — all from a single dashboard.

Manage call center teams with transparency using time tracking software for clear agent progress

Payroll & Billing

Eliminate timesheet errors and simplify payouts. WebWork connects tracked hours directly to payroll and client billing, so you can pay agents confidently and on time — with seamless connections to Stripe, PayPal, Deel, Wise, and more.

Accurate payroll and billing with automated time tracking software for call centers

Scalability & Integrations

Whether you’re running a 10-person support desk or a 500-agent call center, WebWork grows with you. Connect with tools your team already uses — from project management to finance — to keep workflows smooth and efficient.

Scalable call center time tracking software with easy integration for seamless workflows

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AI-Powered Performance Analysis and More

Call center work means constant context switching — between tickets, calls, CRM tools like Zendesk or Salesforce, and communication apps like Slack or Teams. WebWork AI goes beyond simple tracking by analyzing these patterns in real time. It highlights when agents are spending too long in after-call work, switching excessively between tools, or showing unusual drops in activity.

AI summaries turn complex productivity data into clear insights: who’s struggling with workload balance, which shifts face performance dips, and how team efficiency trends over time. Managers can act immediately, while agents get personalized feedback to stay focused and consistent. And with WebWork AI as your 24/7 performance consultant, you can even ask direct questions — from “Which agents are overburdened?” to “How is productivity trending this week?”

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AI-powered performance analysis for call center productivity monitoring and optimization

Key Features for Optimized Call Center Time Tracking

Gain full control over call center performance monitoring with powerful features built for support operations. From real-time time tracking to PTO management, WebWork equips you to run a transparent, accountable, and efficient call center.

Real-Time Tracking

Track every agent’s work hours in real time. See which ticket, call, or task they are handling, and what apps or CRMs (like Zendesk, Salesforce, or Freshdesk) they are using. Real-time visibility helps you ensure coverage during peak hours and quickly spot productivity gaps.

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Track call center agents’ activity and productivity with workforce management software to ensure customer satisfaction

Activity Monitoring

Go beyond hours worked with detailed activity monitoring. Measure keystrokes, mouse activity, and app usage, with optional screenshots for full visibility. Identify after-call work (ACW) bottlenecks, excessive context switching, or idle periods so agents can stay focused on customer satisfaction.

Go to Activity Tracking

Manage call center attendance with time clock software to track start and finish times efficiently

Attendance Management

Simplify attendance tracking with automated clock-in and clock-out. Instantly see late starts, early logouts, and missed shifts — with reasons logged for accountability. Perfect for both on-site and remote agents.

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Easily schedule unlimited shifts for your call center team using time tracking software

Shift Scheduling

Schedule unlimited shifts for your team with ease using our call center time tracking software. Whether you’re managing multiple time zones or rotating schedules, WebWork’s time clock for call centers keeps your staffing organized and consistent.

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Payroll

Automate payroll from clock-in to payout. WebWork calculates wages based on tracked hours and processes payments directly through PayPal, Bank Cards, Payoneer, Deel, Wise, Gusto, and more. With multi-currency support, automated approvals, and seamless integrations, your agents always get paid accurately and on time.

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Manage leave and PTO requests easily with support staff time tracking software for call centers

Leave and PTO Management

Enable your agents to request time off through a simple approval workflow, using an all-in-one support staff time tracking software. Flexible PTO management and customer service agent time tracking ensure your team can maintain a healthy work-life balance.

Go to Leave Management

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Call Center Data Security & Customer Support Privacy

Call centers handle sensitive customer data, so security is non-negotiable. WebWork complies with GDPR, HIPAA, and CCPA, using DigiCert SSL and Cloudflare protection to guard against breaches. With end-to-end encryption, regular audits, and role-based access, your support operations run on a secure and compliant platform.

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Ensure uncompromising data security for call centers with encrypted time tracking software

Loved and Trusted by Teams Around the World

by Colson Fairbanks

WebWork makes tracking billable hours easy! The reports make invoicing my clients a breeze.

by Henry C. Long

WebWork Time Tracker is a must-have for remote work. The interface is user-friendly, and the tracking features are spot-on. Highly recommend!

Integrate with Popular Tools You Already Use

Effortlessly connect WebWork to the platforms your call center relies on, ensuring smooth data flow and streamlined daily operations. Integrations help you make the most of the time tracking app for call centers.

Zoho Projects

Seamlessly connect WebWork to Zoho Projects to track every hour spent on specific tasks and projects.

Deel

Simplify global payroll, compliance, and HR tasks by syncing time-tracking data directly to Deel. Manage international team payments quickly and accurately.

Slack

Keep everyone in the loop by receiving time-tracking, task, and project updates in Slack channels. Communicate project changes and monitor agent performance without leaving the messaging app.

PayPal

Connect WebWork with PayPal to automate agent payments. Once you’ve tracked your team’s hours, you can handle transactions in just a few clicks while staying on WebWork.

Asana

Combine WebWork’s real-time tracking with Asana’s project management features for total clarity on tasks and deadlines.

Wrike

Link WebWork to Wrike to efficiently merge time tracking with task management. This integration ensures your support team can adapt quickly to shifting priorities while maintaining transparent progress reports.

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FAQ

Can I track the work process of remote call center agents with WebWork?

Yes. WebWork has features for both remote customer support time tracking and on-site performance tracking, offering real-time visibility and transparent reporting for each agent, regardless of their location.

How does WebWork handle data security for call centers?

We use industry-leading security measures like end-to-end encryption, GDPR compliance, and strict access control to protect your data from unauthorized access or breaches.

Does WebWork allow managers to review and approve agent hours before payroll?

Yes. To review tracked time manually, you need to enable Timesheet Approvals and every time an agent submits their timesheet report, you will need to approve it for payroll. Learn more about Timesheet Approvals here.

Can I integrate WebWork with my existing tools?

Yes, WebWork integrates with a range of popular tools like Zoho Projects, Slack, Jira, Asana, Wrike, Stripe, PayPal, Deel, Remote, BItwage, and more, ensuring seamless workflows for your call center. See all integrations here.

Can I track offline work or calls?

Yes. WebWork tracks time even offline, provided that the tracker was started when there was an internet connection. When connection is restored, the tracker will sync the data recorded offline.

How do I measure agent productivity with WebWork?

Our AI-powered performance analysis and productivity tracking system uses time and activity metrics to monitor computer activities of call center employees and identify potential bottlenecks. You get tailored reports on app usage, tasks, and total call times, along with productivity levels for each agent, ensuring effective customer service performance monitoring.

Can managers customize the frequency of screenshots for different employees?

Yes. Our call center employee monitoring software allows you to change the frequency of screenshots from 1-10 in a 10-minute interval for each employee. Learn more about screenshot frequencies here.

Can this customer service time tracking software send notifications or alerts when agents approach overtime limits?

Yes. If you don’t enable overtime tracking, the call center work hours tracker will stop when agents reach the limit set for them or their project. However, if you enable overtime tracking, they will get a notification asking if they want to continue tracking overtime.

How does WebWork call center time tracking software manage or record mandatory breaks required by labor regulations?

To track break times, you need to create Break Policies first and set whether they are paid or not. Employees can then start their break on their own. Learn more about break tracking here.

Transform Call Center Time Tracking with WebWork