Freshdesk Integration

Track time on Freshdesk tickets in WebWork, with verified hours syncing back as native time entries on the right ticket, agent, and client.

What Comes into WebWork

• Freshdesk companies import as projects, tickets import as tasks
• Agents are imported and matched to WebWork members by email
• Ticket priority, status, assignee, and due dates are preserved

What Syncs Back to Freshdesk

• Tracked hours appear as native Freshdesk time entries on the correct ticket and agent
• Entries update as time accrues throughout the day — no manual logging
• Freshdesk keeps ownership of billing rates and invoice generation